FAQ

Product Information

🧸 Material Details

Our plushies are made from high-pile fabric and faux rabbit fur, giving them a luxuriously soft and velvety touch. All materials are safe, non-toxic, and odor-free, ensuring a cozy and worry-free experience.

🫧 Care Instructions

To keep your plush in the best condition, we recommend spot cleaning or gentle hand washing only. Machine washing or drying may cause damage to the fabric and stitching.

🎀 Customized Plushies

Yes, we do offer custom plush orders! Since we design and manufacture our own plushies, we welcome your ideas and creations.
👉 Learn more and start your custom order here:

Once you’re ready, please email us at contact.plushshop@gmail.com and our team will guide you through the design process step by step.

✈️ Shipping Locations

We ship worldwide from our two warehouses located in China and the USA. Your order will be shipped from the warehouse closest to your location for faster delivery.

🎁 Gift Packaging

Choosing gift packaging means your plush won’t be vacuum-sealed. Instead, it will arrive in a special gift box, along with a small set of extra goodies such as themed merchandise or a badge holder. The bonus items may vary depending on the season or stock availability, but they’re always fun and charming! ✨💝

🎯 Shipping & Delivery

🌍 Where We Ship

We currently ship to most countries worldwide. However, at this time, we cannot ship to the following locations:

  • Ukraine

  • Ecuador

  • Costa Rica

  • Brunei

  • Bosnia and Herzegovina

  • Bolivia

  • Belarus

  • United States Minor Outlying Islands

  • Argentina

  • Aruba

  • Martinique

We truly appreciate your understanding 💓 and are continuously working to expand our shipping coverage. Stay tuned for updates as we strive to make PlushShop available to more fans across the globe.

 

  • How much is the shipping fee💰?     

    Type Country Cost/Per Item Delivery Time
    17INCH Plush Korean, Japan, Vietnam, Hongkong China, Thailand, Singpore,United Kingdom US$8  Global shipping: 5-10 business days per item
    Australia, Malaysia, Sweden, Poland, Germany,Kazakhstan  US$12  Global shipping: 7-10 business days
    United States US$15  Shipping from USA warehouse: within 5 days
    Global shipping: 10-12 business days

    Austria,Canada
    Luxembourg,Norway,France,Taiwan (China)
    Netherlands,Mexico,Spain,Indonesia
    Czech Republic,Italy,Belgium, Macau (China)
    		 US$15  Global shipping: 8-13 business days
    Finland,Switzerland,Lithuania,Hungary,Philippines,Russia,New Zealand,Ireland,Ukraine,Romania,Bulgaria，Greece, Egypt, Kuwait, Saudi Arabia, Qatar, Jordan, United Arab Emirates (UAE) US$20  Global shipping: 8-13 business days
    Brazil,Croatia,Slovenia,South Africa,Chile,Estonia,India,Portugal,Latvia,Denmark,Colombia US$25  Global shipping: 10-13 business days
    Turkey, Slovakia, Cyprus, Alaska, Iceland, Lebanon US$30  Global shipping: 10-13 business days
    Serbia, Puerto Rico, Peru US$40  Global shipping: 10-15business days
    4INCH Plush United States US$6  Shipping from USA warehouse: within 5 days
    Global shipping: 10-12 business days
    Korean, Janpan, Vietnam, Hongkong China, Thailand, Singpore,United Kingdom, Australia, Malaysia, Sweden, Poland, Germany,Kazakhstan, Austria,Canada
    Luxembourg,Norway,France,Taiwan (China)
    Netherlands,Mexico,Spain,Indonesia
    Czech Republic,Italy,Belgium, Macau (China)    		 US$6  Global shipping: 5-10 business days
    Finland,Switzerland,Lithuania,Hungary,Philippines,Russia,New Zealand,Ireland,Ukraine,Romania,Bulgaria，Greece, Egypt, Kuwait, Saudi Arabia, Qatar, Jordan, United Arab Emirates (UAE) US$8  Globalshipping: 8-13 business days
    Brazil,Croatia,Slovenia,South Africa,Chile,Estonia,India,Portugal,Latvia,Denmark,Colombia US$10  Global shipping: 10-13 business days
    Turkey, Slovakia, Cyprus, Alaska, Iceland, Lebanon, Serbia, Puerto Rico, Peru US$15  Global shipping: 10-15 business days

 

📝 Please Note

  1. Processing Time – Shipping times do not include the 2–5 day processing period required to prepare your order after placement. For pre-order items, processing may take 10–30 days.

  2. Shipping Costs – Unfortunately, we are unable to offer free shipping to certain countries/regions due to high logistics costs. Please refer to the checkout page for details. Thank you for your understanding 💓.

  3. Delivery Delays – We’ll do our best to deliver your order quickly. However, extra time may be needed due to invalid addresses or customs clearance.

  4. Late Packages – If your package does not arrive within 30 days of placing your order, please contact our Customer Support team within that same timeframe (via online service or email).

  5. Need Help? – For any shipping or delivery support, contact us at contact.plushshop@gmail.com.

📦 Shipping Information

When will my order be shipped?

  • In-stock items: Usually dispatched within 1–3 days after purchase. Estimated delivery: 10–14 days.

  • Pre-order items: Please check the product description for timeline details. If your pre-order takes longer than stated, contact us at contact.plushshop@gmail.com.

How do I track my order?

Once shipped, you’ll receive a confirmation email with a tracking number. Track your order here: 17track.net.

👉 Need your local tracking number? Just email contact.plushshop@gmail.com.

If no updates appear in the logistics system for 7+ days, please reach out to our support team.

How long does delivery take?

Standard delivery is usually 7–14 days. If tracking shows no updates for more than a week, this is considered unusual — please contact us for assistance.

🎯 Order Help

Do I need an account to place an order?

No — you can check out as a guest. But creating an account allows faster checkout, order history access, and a smoother shopping experience.

How can I pay for my order? 💳

Accepted Payment Methods:
Visa, Mastercard, American Express, Discover, Elo, JCB, UnionPay, PayPal, Shop Pay, Google Pay, and Apple Pay.
(❌ COD not accepted at this time.)

Payment Process:

  • For credit/debit cards: An authorization hold is placed when you order; the charge is completed once the order is shipped.

  • For PayPal: Payment is captured immediately upon order confirmation.

For payment issues, email us at contact.plushshop@gmail.com.

Can I modify or cancel my order? ✅

Yes, as long as it has not been shipped. You can change the address, items, or cancel entirely.
Once shipped, changes are not possible — but you may return the order for a refund.

What if there’s an issue with my order? ❣️

For missing items, wrong products, or damaged plushies, please contact us within 30 days of receiving your order at contact.plushshop@gmail.com.

What does “unfulfilled” mean?

It means your order hasn’t been shipped yet. Once dispatched, the status will update to “fulfilled.”

🎯 Returns & Refunds

How do I return an item?

You can return items within 30 days of receipt (except customized products). Items must be in original condition. Please note: we do not accept exchanges.

⚠️ If the return is not due to a quality issue, you’ll be responsible for the return shipping cost. Contact us at service@plushshop.com for the correct return address.

When will I get my refund?

  • Refunds are usually processed within 48–72 hours after initiation.

  • During holidays, refunds may take 5–7 business days, depending on your bank’s processing times.

What if I haven’t received my refund?

If the refund doesn’t show up within the expected timeframe, please reach out to our customer service team at contact.plushshop@gmail.com and we’ll assist you.

💕 Thank you for shopping with PlushShop — we’re always here to help!