Returns&Exchanges
We hope you love your order! But if for any reason you’re not 100% satisfied, our return process is simple and straightforward.
How long do I have to make a return, and who pays for shipping?
-
You have 30 days from the purchase date to return your items. Return packages must be postmarked within 30 days; returns made after this window will not be accepted.
-
Shipping fees:
-
If the item arrives damaged, defective, or incorrect, Plushshop will cover the return/exchange shipping cost.
-
If the return/exchange is due to personal reasons (e.g., wrong size, change of mind), the customer is responsible for the return shipping fee.
-
How do I request a return or exchange?
-
Contact our Customer Service team at contact.plushshop.com to request an assessment.
-
Once approved, we’ll email you the correct return address.
⚠️ Please note: Items must be returned only to the address provided by Customer Service, not the sender’s address on your original package.
How will I receive my refund?
-
Refunds are processed within 7 business days after we receive your return.
-
Your refund will be issued to the original payment method used for your order.
Important Notes:
-
Do not send returns to the sender’s address on the package. This will delay or prevent processing. Always use the address provided by Customer Service.
-
Please ensure you don’t accidentally include items that are not from Plushshop.com in your return package. We cannot send these back to you.
📩 For any issues with returns or exchanges, please contact Customer Support at contact.plushshop.com